PASSWORD AGENT:
Password Reset Management Made Convenient and Secure
PIN and password management has become a significant burden to many financial services organizations, resulting in increased costs and security vulnerabilities. In fact, according to Gartner Group, more than 30% of calls to the help desk are for password problems.
With Password Agent, callers will experience convenient and secure password resets over the phone without waiting to speak to a live agent. Password Agent works by confirming the caller's identity with voice verification and then connecting with the password database. Successfully verified employees and customers receive new passwords or PINs over the phone and can then carry on with their chosen activity.
RESULTS
- Help Desk staff can spend valuable time on more complex customer problems.
- The threat of password theft is reduced due to the advanced security of voice verification.
- Callers find the service convenient, with reduced hold times.
A COMPLETE SOLUTION
Password Agent is easy to install and operate. For maximum flexibility, Diaphonics delivers Password Agent on two platforms: Spike Server and SpikeCore Web Service. Password Agent connects to more than 40 password management systems.
To see how Password Reset can save you money, please try the savings calculator by clicking the link below.
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