Financial Services

CALL CENTRE GATEWAY SECURITY


The call center is a key customer service and support tool for many financial services companies. Many call centers face the challenge of balancing security with convenience. They need to ensure that customers are quickly and accurately verified before they are given access to sensitive information and allowed to conduct transactions.

Unfortunately, today’s verification schemes are proving to be ineffective. Passwords and PINs can be stolen or forgotten, while challenge questions are cumbersome and vulnerable. Agents often spend far too much time manually verifying customers.

Spike Server serves as an efficient and secure means for verifying customers calling the call center. With Spike Server, all callers are verified by Spike Server before they reach a live agent and the agent knows who is calling before they start their conversation.

RESULTS

  • Agents are no longer required to ask for passwords, the customer's address, mother's maiden name, and so on. Instead, they can focus on helping customers with banking transactions and other valuable services.
  • Customers are no longer required to memorize a PIN or password.
  • The financial institution saves save costs by making the authentication process more efficient.

RELATED DEMOS


Call Center Gateway